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Offline Joe

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Re: Acrobat excessive RAM usage
« Reply #90 on: November 18, 2017, 03:17:34 PM »
New version of Acrobat out. Curious if the memory hogging issues have been fixed.
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Offline DPSprint

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Re: Acrobat excessive RAM usage
« Reply #91 on: November 19, 2017, 03:07:45 PM »
looks like the update hasnt made any difference here, I have the same version and its still happening

Offline Joe

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Re: Acrobat excessive RAM usage
« Reply #92 on: November 19, 2017, 03:17:21 PM »
 :(
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Offline DPSprint

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Re: Acrobat excessive RAM usage
« Reply #93 on: November 19, 2017, 03:33:13 PM »
yup... Im just doing the workaround.. as usual ;-)

the frustrating thing is when I forget to check the activity monitor, and go to lunch... and come back to find everything red and paused... arrgggggrrrr

Offline sgrhill

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Re: Acrobat excessive RAM usage
« Reply #94 on: November 21, 2017, 05:25:28 AM »
Quote from: Joe date=1507141796 link=msg=294451

What version of Mac OS are you using? I am not seeing this with Acrobat DC on Mac OS Sierra 10.12.6.

The problem occurs in Yosemite, Sierra and High Sierra.

Offline Joe

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Re: Acrobat excessive RAM usage
« Reply #95 on: November 21, 2017, 08:39:58 AM »
It isn't a problem that affects everyone. We have 10+ Macs running Acrobat DC on Sierra and High Sierra and aren't seeing it on any of them.
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Offline sgrhill

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Re: Acrobat excessive RAM usage
« Reply #96 on: November 23, 2017, 10:15:04 AM »
I know what you mean. Here 4 iMacs run fine with Acrobat. One doesn't.
Do you recommend another chat with Adobe? The last chat lasted 45 minutes ... with no solution.

Offline Joe

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Re: Acrobat excessive RAM usage
« Reply #97 on: November 23, 2017, 10:30:42 AM »
I think at this point I would try wiping out one of the Macs with this issue and then re-installing a clean Mac OS system and a fresh install of Creative Cloud. I find it futile to talk to Adobe about anything. Hence myself success of getting them to change their shortcut key for a sticky note with output preview open. ( Hint: no success at all! )

Just a thought on the Macs that are doing this. If they have wifi access enabled try turning it off and rebooting and see if the Acrobat memory hogging still occurs.
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Offline sgrhill

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Re: Acrobat excessive RAM usage
« Reply #98 on: November 27, 2017, 02:34:02 PM »
Quote from: Joe date=1511451042 link=msg=296009

I think at this point I would try wiping out one of the Macs with this issue and then re-installing a clean Mac OS system and a fresh install of Creative Cloud.

That's an idea. But it's a ton of work to re-installing all the other software, network settings, printer settings and other stuff. Normally I install a clean OS and use the Migrate Assistant to do that for me. But in that process I also migrate the Acrobat problem.

Is it an idea to uninstall all the Adobe stuff, clean all the remains withe the AdobeCleaningTool and make a Time Machine backup. After that I install a fresh OS from scratch and use the Migrate Assistant to migrate all the apps and settings. When that is finished I install all of the Adobe stuff.

Quote from: Joe date=1511451042 link=msg=296009

Just a thought on the Macs that are doing this. If they have wifi access enabled try turning it off and rebooting and see if the Acrobat memory hogging still occurs.

That's the first thing I'm gonna check. ThnX for the tip!

Offline Joe

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Re: Acrobat excessive RAM usage
« Reply #99 on: November 27, 2017, 03:48:55 PM »
Quote from: sgrhill date=1511811242 link=msg=296036

Is it an idea to uninstall all the Adobe stuff, clean all the remains withe the AdobeCleaningTool and make a Time Machine backup. After that I install a fresh OS from scratch and use the Migrate Assistant to migrate all the apps and settings. When that is finished I install all of the Adobe stuff.


Well it is an idea but there is always the possibility of bringing the problem back if it is being caused by other software that comes back with the migration assistant. When you use the migration assistant to bring back users, apps, and settings it pretty much brings everything back from the old user account like application preferences and the data in Users/~/Library/Application Support. Any of those could be causing the problem. I'm just not convinced it is caused by Adobe software or I think everyone would be having the issue.

If you don't want to re-install everything fresh try creating a new admin account on the Mac and try running Acrobat from the new account. It will create all of the Adobe settings in the new user Library folder fresh. See if you still have the same problem in the new account.
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Offline sgrhill

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Re: Acrobat excessive RAM usage
« Reply #100 on: November 30, 2017, 05:22:32 AM »
ThnX Joe, I never thought of that!
I'll give it a try this afternoon. I'll keep you posted!

Offline paulb

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Re: Acrobat excessive RAM usage
« Reply #101 on: January 10, 2018, 03:56:10 AM »
I have just started to have this issue on 1 of our 5 macs all running the latest version of Acrobat DC with Pitstop Pro version 13 update 2. I have tried uninstalling and reinstalling both Pitstop and Acrobat but the issue still occurs, acrobat seems fine for a while and then the amount of memory it uses starts to climb until it cripples the mac. I find it very odd that this is only occurring on one mac and the other 4 done seem affected even though they are all running identical software. Since the last post on here was in November Im assuming that there is still no fix or no one has figured out what causes it? Please could anyone give me any advice as to what to do to workaround this problem. Thanks

Offline Joe

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Re: Acrobat excessive RAM usage
« Reply #102 on: January 10, 2018, 08:35:10 AM »
Without reading back through this thread...has anyone with this problem tried creating a new admin account on their Mac and running Acrobat from the new account?
Mac OS 10.14.6 Mojave | Prinergy 8.2 | Adobe Creative Cloud 2019 | Two Luscher XPose 160 CTP units

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Offline Tracy

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Re: Acrobat excessive RAM usage
« Reply #103 on: January 10, 2018, 10:50:23 AM »
Has anyone tried to reinstall the OS?
This is crazy hope it isn't contagious :laugh:

Offline DPSprint

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Re: Acrobat excessive RAM usage
« Reply #104 on: January 11, 2018, 05:40:02 PM »
Quote from: Joe link=msg=297264 date=1515591310

Without reading back through this thread...has anyone with this problem tried creating a new admin account on their Mac and running Acrobat from the new account?

not yet... something I may try now that Im back from holidays

and the workaround is to keep activity monitor open and then restart acrobat when it hits about 30gbs or gets to the orange!